Welcome
My name is Chris Nawn. I am a
INTUITIVE | ENGAGING | IMPACTFUL
CHRIS NAWN
I am a User Experience Leader delivering compelling product experiences, using the latest methodologies, technologies, and best practices in the industry. Specializing in User Experience Design, User Interface Design, Product Management, Information Architecture, and Visual Design. A champion for the user with the ability to permeate the importance of User Experience and Design throughout a culture. Passionate about creating world-class, user centered web and mobile experiences. Focused on User Centered and Responsive Design, functionality, and usability. A proven track record of leadership and delivering world-class, elegant, and innovative solutions across business, technology, and creative environments.
10+
YEARS OF EXPERIENCE
200+
PROJECTS DONE
MY WORKS
PROJECTS
Sophos
Lead Product Designer / Lead UX Strategist
Mar 2022 – Present
Dell
UX Product Designer
Oct 2018 – Nov 2020
Qvidian
UX Lead / UX Product Designer
Dec 2015 – Dec 2016
SanGard
UX Team Lead / Senior UX Designer / Information Architect
Feb 2009 – Jan 2014
Oracle
Product Designer / UX Lead
Nov 2020 – Mar 2022
IDEMIA
UX Team Lead / UX Product Designer
Dec 2016 – Oct 2018
SeaChange
Principal UX Designer / Product Designer
Jan 2014 – Dec 2015
Fidelity
PORTFOLIO
As a UX Designer at a leading cybersecurity company, I am responsible for creating intuitive and engaging user experiences for our digital suite of products. I collaborate with cross-functional teams including stakeholders, product managers, developers, and fellow designers to deliver innovative solutions that enhance user satisfaction and drive business success.
PROFESSIONAL EXPERIENCE
GET IN TOUCH
Lead Product Designer / Lead UX Strategist
Sophos, Burlington, MA | Mar 2022 – Present
Key Responsibilities:
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Translate user needs and business requirements into user flows, wireframes, and interactive prototypes using industry-standard product design tools.
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Collaborate closely with product managers and developers to ensure that design concepts are feasible and meet with both business and technical needs.
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Iterate designs based on feedback from users and stakeholders, ensuring that user-centered design principles are upheld throughout the development process.
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Work closely with the UI engineering team to maintain an intuitive, consistent and visually appealing interface that aligns and enhances brand guidelines.
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Advocate for the user throughout the design process, promoting usability and accessibility best practices to create inclusive experiences for all users.
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Experienced in developing comprehensive user journey maps that streamline security protocols, enhance user experiences, and ensure seamless navigation in complex network environments
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Conduct user research and gather insights to inform the design process, including user interviews, usability testing, and competitive analysis.
Achievements:
Created and developed a comprehensive Firewall User Journey Map focused on use cases for reducing the number of firewall support issues. This map of user workflows reduced the number of support calls by 10% per month, saving the company 100 dollars /avg per support issue.
Played a key role in the successful redesign of the Sophos endpoint protection software, resulting in an increase in user satisfaction and a 20% reduction in customer support calls for EPP
Product Designer / UX Lead
Oracle, Burlington, MA | Nov 2020 – Mar 2022
Key Responsibilities:
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Experience Lead working on enterprise cloud and on premises systems for creating, designing, and managing all aspects of running clinical trials in the Health Sciences and Pharma industries
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Collaborating with Product from project/feature inception to deployment and beyond. Work with Product to create and define UX priorities and project requirements
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Helping design, build, and maintain two company wide design systems. One for the larger corporation as a whole, and one created for a specific clinical trials product
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Champion the user by focusing on user centered design principles, effective interactive efficiency, and design simplicity in world class customer experiences, while working with multiple cross functional project teams
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Work in partnership with executive leadership and high visibility customers to effectively develop and design SaaS, Web, Mobile experiences.
UX Product Designer
Dell Technologies, Nashua, NH | Oct 2018 – Nov 2020
Key Responsibilities:
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Lead and manage a team of UX, Product, and Dev professionals to deliver PowerMax – A New Storage Management System for Dell Technologies
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Serve as Design Team Lead for world class storage management systems that has delivered exceptional feedback from beta testers and clients
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Designed high-impact, user-centered web/mobile applications with focus on the Product and User Experience. Applied design thinking principals, sophisticated production values, and simple and intuitive functionality
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Lead company’s storage and networking teams to complete projects in SaaS, Cloud, and Enterprise based environments
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Acting Creative Director offering UX guidance and creative reviews to UX, Product, Development, and Visual Design with multiple cross functional project teams.
UX Team Lead / UX Product Designer
IDEMIA / MorphoTrust, Billerica, MA | Dec 2016 – Oct 2018
Dec 2016 – Oct 2018
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UX/Product Team Lead for Digital Identification and Biometric Security for Mobile, SaaS, Cloud, and Enterprise Systems
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Lead of a company-based team of designers, managing workload priorities, scope and resources, task/project estimations, and delivery of continuing design deliverables
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Lead designer on mobile Digital Identity and Biometric Identity Validation
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Lead designer on DMV software systems based in Dynamics 365 CRM platform
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This DMV product’s UX, UI, and Visual Language has become the design language for all IDEMIA based SaaS and Enterprise level systems
UX Lead / UX Product Designer
Qvidian/Upland Software, Chelmsford, MA | Dec 2015 – Dec 2016
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Lead the effort to redesign and re-architect the main SaaS, cloud, and mobile products for Qvidian embedded Salesforce applications. The resulting effort was an entirely new Product Experience, User Interface, and Visual redesign. This effort ultimately resulted in the largest customer sales acquisition in the company’s history
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Lead the effort to maximize user engagement and cement powerful corporate/brand user interfaces and experiences
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Instituted and gained stakeholder buy-in for a new “content first” strategy. This effort was adopted product and company wide as a new Qvidian direction and UX Strategy
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Directed the design and implementation of the first Salesforce1 mobile experience leading to significantly increased product usage and user adoption
Principal UX Designer / Product Designer
SeaChange International, Acton, MA | Jan 2014 – Dec 2015
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Researched, restructured, and integrated multiple SaaS, Cloud, and Mobile products into a single, comprehensive, and user-focused Content Management System
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Led UXD cross-functional redesign of two major CMS, SaaS-based digital entertainment industry applications.
UX Team Lead / Senior UX Designer / Information Architect
SunGard Securities / FIS, Salem, NH | Feb 2009 – Jan 2014
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Developed Loanet’s first web-based trading and inventory system. Original systems converted from IBM Tandy mainframes
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Worked with executive leadership and cross-functional team members to effectively develop superior web, mobile and UXD solutions for Loanet Financial Services
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Partnered with internal teams to develop and launch Silverlight Software Development Kit as a stylized design kit for engineers.
Additional Experience
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Visual Designer at Monster
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Visual Designer at Fidelity Investments
MY RESUME
I am a Product Leader creating compelling, intuitive, and impactful Product Experiences. I'm focused on the Product Development Lifecycle, User Experience Design, Product Management, and overall Visual Design. Always a consistent voice for the user, with the ability to bring cross-functional teams together throughout the Product Development Cycle. Passionate about creating World-Class, User Centered, and Innovative products for Mobile, SaaS, Cloud, and Enterprise level Systems.
